Customer Support from a Customer
Having worked for a former customer, an equipment supplier’s commitment to their success means a lot because customers experience many challenges related to their equipment. Knowing that I could always rely on my supplier to be there to answer my questions with enthusiasm and expertise, helped us get work done, efficiently and effectively.
Your equipment supplier shouldn’t merely sell you equipment, they should provide support and resources to ensure that you are making the best of what you have and what you have invested in. This makes customer support a very important factor to consider when purchasing equipment because it needs to be set up and maintained properly to produce the right ingredients. Also, when your experience feels like a conversation with a friend instead of a random person on the other end of the line trying to get through the day, it helps to develop a partnership.
As a service tech for what I believe to be one of the greatest company’s in the world, I know that when I come to your site; I am there to achieve the same end goals that you are striving for. We believe that customer support is the truest way to help our customers and our company succeed. Whenever a customer calls to have our service technicians come to their plant, we do not simply go there to get in and out as fast as we can, we are there with their best interest at heart and to work as an extended member of their team.
Insta-Pro sets itself apart from many other corporations in the industry because when you purchase Insta-Pro Equipment, you become part of a family that will strive every day to help you be the best that you can be. We believe that whenever our customers are successful, we are, too. The people that work for this company are very valuable resources such as our engineers, nutritionists, R&D, and service teams. If there is ever anything you need from us, send us a message, we’re happy to help!
We are on your team.
