{"id":8901,"date":"2014-04-08T09:00:53","date_gmt":"2014-04-08T14:00:53","guid":{"rendered":"https:\/\/www.insta-pro.com\/2014\/04\/08\/services-apres-vente-et-maintenance-programmee\/"},"modified":"2017-03-30T14:02:07","modified_gmt":"2017-03-30T19:02:07","slug":"services-apres-vente-et-maintenance-programmee","status":"publish","type":"post","link":"https:\/\/instapro.spinuhost.com\/fr\/blog\/ingenierie-maintenance\/services-apres-vente-et-maintenance-programmee\/","title":{"rendered":"Services apr\u00e8s-vente et maintenance programm\u00e9e"},"content":{"rendered":"<p>Le service apr\u00e8s-vente est un produit \u00e0 valeur ajout\u00e9e.\u00a0 Bien souvent on consid\u00e8re une activit\u00e9 de service apr\u00e8s-vente comme un moyen de faire d\u00e9penser davantage \u00e0 la suite de l\u2019achat. \u00a0Eh bien, voici de quoi alimenter votre r\u00e9flexion\u00a0:<\/p>\n<p>Si vous n\u2019entretenez pas r\u00e9guli\u00e8rement votre \u00e9quipement, il aura tendance \u00e0 casser facilement ou \u00e0 fonctionner moins efficacement que pr\u00e9vu.\u00a0 Lorsqu\u2019une casse se produit, vous devez faire face \u00e0 un temps d\u2019immobilisation impr\u00e9vu.\u00a0 Il s\u2019agit du pire type d\u2019immobilisation, car cela revient consid\u00e9rablement plus cher qu\u2019une immobilisation planifi\u00e9e.<\/p>\n<p>P\u00e9riode d\u2019immobilisation planifi\u00e9e\u00a0?\u00a0 Comment une immobilisation pr\u00e9vue peut-elle aider\u00a0?\u00a0 Est-ce encore un temps d\u2019arr\u00eat improductif\u00a0?\u00a0 La r\u00e9ponse est NON.\u00a0 Lorsqu\u2019une panne se produit, vous risquez d\u2019avoir de nombreux probl\u00e8mes sur les bras et d\u2019avoir des employ\u00e9s improductifs.\u00a0 Il se peut aussi que vous n\u2019ayez pas les pi\u00e8ces n\u00e9cessaires pour r\u00e9parer de suite, ce qui entra\u00eenera un temps d\u2019immobilisation sup\u00e9rieur, une perte de production, des frais pour exp\u00e9dition urgente, etc.<\/p>\n<p>Si vous anticipez vos p\u00e9riodes d\u2019immobilisation, cela devient une d\u00e9pense, que vous int\u00e9grez au co\u00fbt du produit, comme vous le feriez pour les d\u00e9penses de fonctionnement.<\/p>\n<p>Par exemple\u00a0:<\/p>\n<ul>\n<li>Je sais que cela me co\u00fbte 3\u00a0000\u00a0\u20ac par jour si ma ligne de production est inactive, quelle qu\u2019en soit la raison.<\/li>\n<li>Si je choisis de ne pas planifier mon immobilisation, alors cela me co\u00fbtera 3\u00a0000\u00a0\u20ac par jour non pr\u00e9vus dans le budget.\u00a0 Comme je n\u2019ai probablement pas les pi\u00e8ces de rechange dont j\u2019ai besoin, je vais devoir attendre ces pi\u00e8ces.\u00a0 Selon l\u2019endroit o\u00f9 je me trouve, cela peut prendre jusqu\u2019\u00e0 10\u00a0jours.<\/li>\n<li>Je me retrouve donc avec une panne qui pourrait me co\u00fbter 30\u00a0000\u00a0\u20ac rien qu\u2019en temps d\u2019immobilisation (sans compter l\u2019exp\u00e9dition en urgence), et qui aurait pu \u00eatre \u00e9vit\u00e9e si j\u2019avais planifi\u00e9 l\u2019arr\u00eat pour r\u00e9aliser correctement l\u2019entretien et si j\u2019avais gard\u00e9 en stock des pi\u00e8ces de rechange pour la maintenance et \/ou les cas d\u2019urgence.<\/li>\n<\/ul>\n<p>Vous ne rencontrerez pas tous ces probl\u00e8mes avec une maintenance programm\u00e9e, mais vous trouverez toujours quelque chose qui vous fera \u00e9conomiser du temps et de l\u2019argent par la suite.<\/p>\n<p>L\u2019achat d\u2019un programme d\u2019entretien planifi\u00e9 de qualit\u00e9 n\u2019est pas toujours un gaspillage d\u2019argent. \u00a0Dans l\u2019exemple ci-dessus, si j\u2019avais achet\u00e9 un programme d\u2019entretien planifi\u00e9 \u00e0 mon fournisseur d\u2019\u00e9quipements, j\u2019aurais pu \u00e9conomiser 30\u00a0000\u00a0\u20ac de temps d\u2019immobilisation.\u00a0 Un programme d\u2019entretien de qualit\u00e9 aurait pu \u00eatre rentabilis\u00e9 et en m\u00eame temps me faire \u00e9conomiser une somme non n\u00e9gligeable.<\/p>\n<p>Je vous sugg\u00e8re de r\u00e9fl\u00e9chir \u00e0 la question et de demander \u00e0 votre fournisseur d\u2019\u00e9quipements quels genres de programmes d\u2019entretien il propose pour vous aider \u00e0 g\u00e9rer vos p\u00e9riodes d\u2019immobilisation et \u00e0 commencer \u00e0 faire de s\u00e9rieuses \u00e9conomies de tr\u00e9sorerie.<\/p>\n<p>Insta-Pro International poss\u00e8de un <a href=\"https:\/\/www.insta-pro.com\/products-services\/advanced-services.html\">service apr\u00e8s-vente actif<\/a>, avec plus de 150\u00a0ans d\u2019exp\u00e9rience dans diff\u00e9rents domaines.\u00a0 Nous avons des techniciens r\u00e9gionaux pour intervenir en divers endroits dans le monde.\u00a0 Appelez Ray Goodwin ou Jim Little, ou contactez l\u2019un ou l\u2019autre par e-mail, pour savoir comment nous pourrions vous aider\u00a0!<\/p>\n<p>Ray Goodwin\u00a0:\u00a0<a href=\"mailto:rgoodwin@insta-pro.com\">rgoodwin@insta-pro.com<\/a>\u00a0ou +515-205-4719.<\/p>\n<p>Jim Little\u00a0: jlittle@insta-pro.com ou +515-254-1260.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le service apr\u00e8s-vente est un produit \u00e0 valeur ajout\u00e9e.\u00a0 Bien souvent on consid\u00e8re une activit\u00e9 de service apr\u00e8s-vente comme un moyen de faire d\u00e9penser davantage \u00e0 la suite de l\u2019achat. \u00a0Eh bien, voici de quoi alimenter votre r\u00e9flexion\u00a0: Si vous n\u2019entretenez pas r\u00e9guli\u00e8rement votre \u00e9quipement, il aura tendance \u00e0 casser facilement ou \u00e0 fonctionner moins [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":11017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7177],"tags":[817,686,718,816,815,595],"class_list":["post-8901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ingenierie-maintenance","tag-service-fr","tag-entretien-de-lextrudeuse-fr","tag-maintaining-equipment-fr","tag-parts-fr","tag-customer-service-fr","tag-assistance-a-la-clientele"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Services apr\u00e8s-vente et maintenance programm\u00e9e<\/title>\n<meta name=\"description\" content=\"Le service apr\u00e8s-vente est un produit \u00e0 valeur ajout\u00e9e. 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