{"id":2426,"date":"2015-09-24T04:16:05","date_gmt":"2015-09-24T09:16:05","guid":{"rendered":"https:\/\/www.insta-pro.com\/?p=2426"},"modified":"2023-03-31T08:41:58","modified_gmt":"2023-03-31T13:41:58","slug":"customer-service-and-quality-equipment-success","status":"publish","type":"post","link":"https:\/\/instapro.spinuhost.com\/en\/blog\/businessstrategyandfinance\/customer-service-and-quality-equipment-success\/","title":{"rendered":"Customer Service and Quality Equipment = Success"},"content":{"rendered":"

Iowa seems like a long way from Myanmar, but I felt right at home\u00a0during a recent three day visit for sales training\u00a0to the\u00a0Insta-Pro Intl\u00a0headquarters in Urbandale (a suburb of Des Moines, Iowa, USA).\u00a0 Despite having a population of just over 200 000 people, Des Moines is one of the top cities in America to do business and is a centralized location for agricultural research and product development making it an ideal location for the Insta-Pro Intl headquarters.\u00a0\u00a0The city has very little traffic,\u00a0the air is fresh and the infrastructure is second to none; making it an enjoyable place for me to travel to and visit.\u00a0 Urbandale is\u00a0a\u00a0centralized location allowing efficient domestic or international shipping of machinery and parts.<\/p>\n

During my visit, I met the Insta-Pro Intl team that\u00a0works out of the Urbandale office.\u00a0 I met Karl Arnold, V.P. Sales & Marketing first.\u00a0 Despite leaving that afternoon for South America, Karl took the time to patiently explain the marketing and sales strategy.\u00a0 The thing that stood out from that session was\u00a0the Three-Pillars of Success: 1) Quality Equipment; 2) Exceptional Support and 3) Optimum product output.\u00a0 It’s easy to say that, but when you see their equipment, meet their\u00a0staff and see their processes, you know they mean it.<\/p>\n

Next I met Tori, Marketing Coordinator,\u00a0and Sophie her intern.\u00a0\u00a0 Tori takes\u00a0the companies\u00a0brand seriously and works hard to show that it matters.\u00a0 Tori cares about her brand because she cares about the people it represents, especially the customer and end users. \u00a0This is close to my heart because I see\u00a0Insta-Pro Intl’s\u00a0presence in Myanmar as a catalyst for social change to help improve livlihoods, especially for women and to create a better safer food value chain.<\/p>\n

During my three days, I also learned why genuine Insta-Pro Intl\u00a0parts and service are key selling feature to prospective clients.\u00a0 Our parts outlast the competition <\/a>and some of our competitors’ customers end up using our parts because they’re the best. \u00a0I was especially interested to meet Dr. Dave Albin,\u00a0Applied Nutrition Technologist\u00a0& Dr. Nabil Said, V.P. Nutrition & Extrusion Technologies, two nutritionist that are dedicated to helping customers produce high quality nutritional products.<\/p>\n

I also enjoyed getting to know the CEO, Kevin Kacere.\u00a0 Kevin spent the evening showing me\u00a0a tour of Des Moines and sharing his personal history over a burger and cherry beer.\u00a0 During this time I saw his huge heart\u00a0for\u00a0the company, their customers and employees.<\/p>\n

My time at Insta-Pro Intl was short but efficient.\u00a0 The staff are some of the nicest people I know and their machinery reflects the quality of people they are.\u00a0 I felt equipped to return to Myanmar with the knowledge that I have 100’s of years of combined experience backing me up.\u00a0\u00a0With\u00a0a wealth of resources to draw on for any customer situation or question, I can\u00a0explain to customers why Insta-Pro Intl\u00a0equipment has\u00a0earned a reputation for engineering excellence, superior end-product nutritional quality and comprehensive service before and after the sale.<\/p>\n","protected":false},"excerpt":{"rendered":"

Iowa seems like a long way from Myanmar, but I felt right at home\u00a0during a recent three day visit for sales training\u00a0to the\u00a0Insta-Pro Intl\u00a0headquarters in Urbandale (a suburb of Des Moines, Iowa, USA).\u00a0 Despite having a population of just over 200 000 people, Des Moines is one of the top cities in America to do […]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31],"tags":[32,56],"class_list":["post-2426","post","type-post","status-publish","format-standard","hentry","category-businessstrategyandfinance","tag-customer-support","tag-durable-and-reliable-equipment"],"acf":[],"yoast_head":"\nCustomer Service and Quality Equipment = Success | Insta-Pro<\/title>\n<meta name=\"description\" content=\"Rick Chase visits the Insta-Pro International headquarters in Des Moines, Iowa for sales training all the way from Myanmar; 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